Frequently Asked Questions

Do you offer removal of my old mattress?

Currently we do not offer mattress removal when a mattresses is purchase on Serta.ca.

For mattresses purchased through an alternate retailer, please reach out the the retailer directly to find out about their old mattress removal policy.

How do I clean my mattress?

To clean your mattress, we suggest applying baking soda to the soiled area and letting it stand for about 15 minutes. Then, vacuum and repeat as needed. It's important that you also air the product out as much as possible.

We do not recommend applying liquids to the product. Applying liquids may stain the fabric and could potentially make the soiled area worse. Moisture or chemicals applied directly to the mattress can cause premature breakdown of the foam and damage the product.

In order to protect your mattress from stains and spills, we recommend using a mattress protector. This will also help with the overall health and lifespan of your mattress.

What is the in-home trial for my mattress?

Any purchase directly from serta.com is covered under our 100-Day In-Home Trial.

Starting on the day of delivery, we strongly recommend that you sleep on your new mattress for at least at 30-days to allow your body to adjust to the new mattress (and the new mattress to adjust to you). If you decide it's not the right mattress for you within the 100-Day In-Home Trial, contact us by phone at 1-888-875-5999 or email us at help@serta.ca and we can set up your free return.